Refund Policy

Product: WAExportPro – WhatsApp Chat & Contacts Backup

Website: https://www.downloads.services

Last updated: August 10, 2026

1. Scope

This Refund Policy explains when you may request a refund or cancellation for paid WAExportPro licenses (PRO unlock) sold via our website or extension upgrade flows. The free tier of the Extension does not require payment and is not a “purchase” under this policy.

2. Product type

WAExportPro PRO is a digital software license for listed features. It is not a physical product. Delivery is electronic (license key and/or activation instructions) after successful payment. The terms shown at checkout apply to that order.

3. Our refund guarantee (seller commitment)

To meet common Merchant-of-Record expectations and treat buyers fairly, we offer the following for new PRO license purchases:

• 30-day money-back window: If you are not satisfied, you may request a full refund within 30 days of the purchase date (order completion date shown on your receipt).
• Refunds are returned to the original payment method used at checkout (processed by Paddle for Paddle orders, or by the payment provider that took the payment).
• One refund per customer/order is typical; repeated purchase-and-refund abuse may be declined.

This seller commitment is intended to be at least as buyer-friendly as common digital-goods standards and does not reduce any stronger rights you may have under mandatory consumer law or under Paddle’s own refund rules.

4. Consumer withdrawal rights (digital content)

If you are a consumer (buying for personal use, not as a business):

• You may have a legal right to cancel digital content or services within a cooling-off period (often 14 days in the EU/UK and similar rules elsewhere), subject to local law.
• Immediate performance: Because the product is digital and delivered/activated immediately, by purchasing and then downloading, installing, or activating the license, you request immediate performance of the contract. Where allowed by law, you acknowledge that you may lose the statutory right of withdrawal once delivery or activation of the digital content has begun, if you expressly consented to immediate supply and acknowledged the loss of that right at checkout.
• Even where statutory withdrawal no longer applies, our 30-day money-back guarantee above still applies unless the request is abusive or fraudulent.

If you purchase as a business (B2B), statutory consumer cooling-off rights may not apply; our 30-day guarantee still applies on the same terms unless fraud or license-key abuse is involved.

5. When refunds may be refused or limited

We (or Paddle, for Paddle orders) may decline or limit a refund if:

• The request is made after the applicable refund window has expired (and no mandatory law requires a refund);
• There is clear evidence of fraud, chargeback abuse, or shared/resold license keys;
• The purchase was obtained through unauthorized means or payment disputes not raised in good faith;
• Local law or the Merchant of Record’s risk policies require refusal (for example confirmed cardholder fraud).

Technical issues with the free tier or with WhatsApp Web itself (including data that WhatsApp has not synced to the browser) are not automatically grounds for a refund if the paid PRO features were delivered as described; we will still try to help you fix genuine product defects first.

6. How to request a refund

To speed up your request, include:

1. Order email address
2. Order ID / receipt number (from Paddle or the checkout email)
3. Approximate purchase date
4. Reason for the refund request (optional but helpful)

Contact us (seller / product support):
Email: u_niv@hotmail.com
Subject line example: WAExportPro Refund Request – [Order ID]

Paddle orders: You may also open a refund or order support request via the link in your Paddle receipt email or at https://paddle.net. Paddle may contact us to confirm the refund decision.

7. How refunds are processed

• Approved refunds are processed back to the original payment method.
• Timing depends on the payment provider and your bank (often several business days after approval).
• After a full refund, the PRO license for that order may be revoked or deactivated.

8. Subscriptions

Billing and cancellation follow the terms shown at checkout and on your receipt. You can manage payment details with the payment provider that processed the order. Refunds follow the 30-day window above unless the checkout page states otherwise.

9. Free version

The free version of the Extension can be installed from the Chrome Web Store without payment. Uninstalling the free Extension does not involve a refund.

10. Changes to this policy

We may update this Refund Policy by posting a revised version on this page with a new “Last updated” date. The version in effect on your purchase date applies to that order, except where mandatory law or Paddle’s then-current buyer policies require otherwise.

11. Related policies

• Terms & Conditions
• End User License Agreement (EULA)
• Privacy Policy
• Pricing
• Paddle Refund Policy
• Paddle Buyer Terms

12. Contact

Email: u_niv@hotmail.com
Website: https://www.downloads.services